Privacy policy

Privacy Policy

Last Updated: This Privacy Policy governs how KoalaCloth collects, uses, and protects your personal information.

Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, shipping address, billing address, and phone number (provided during checkout)
  • Payment Information: Payment method details (processed securely through third-party payment providers; we do not store full credit card details)
  • Browsing Data: IP address, browser type, pages visited, and time spent on our site
  • Device Information: Device type, operating system, and unique device identifiers

How We Use Your Information

Your information is used to:

  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Send order confirmations, shipping updates, and promotional communications (with your consent)
  • Improve our website and services
  • Prevent fraud and ensure security
  • Comply with legal and regulatory obligations

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences and login information
  • Analyze site traffic and user behavior
  • Deliver personalized content and advertisements
  • Enhance your shopping experience

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website.

Third-Party Services

We partner with third-party service providers, including:

  • Payment processors (for secure transaction handling)
  • Shipping carriers (for order delivery and tracking)
  • Analytics providers (to understand site usage)
  • Marketing partners (for promotional campaigns)

These third parties have their own privacy policies and are contractually obligated to protect your data. We do not sell or share your personal information for marketing purposes without your consent.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal obligations)
  • Opt-out of marketing communications at any time
  • Request information about how your data is shared

To exercise these rights, contact us at supportkoalacloth@gmail.com.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Contact Us

If you have questions about our Privacy Policy or how we handle your data, please contact us at supportkoalacloth@gmail.com. We will respond within 24-48 hours.