Shipping policy

Shipping Policy

At KoalaCloth, we are committed to delivering your orders safely and efficiently.

Shipping Timeframes

Standard delivery times are 7 to 15 business days from the date your order is confirmed and dispatched. Please note that business days do not include weekends or public holidays. Processing time may vary depending on product availability and order volume.

Shipping Regions

We currently ship to customers worldwide. Shipping costs are calculated based on your location and will be displayed during checkout before you complete your purchase.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor your package's journey and estimated delivery date through our shipping partner's tracking system.

Customs and Delays

International orders may be subject to customs clearance and import duties, which can cause delays beyond our control. KoalaCloth is not responsible for delays caused by customs procedures, customs inspections, or import regulations. Any customs fees or duties are the responsibility of the recipient.

Delivery Address

Please ensure your delivery address is accurate and complete at checkout. We cannot be held responsible for packages delivered to incorrect addresses provided by the customer.

Contact Us

If you have questions about your shipment, please contact us at supportkoalacloth@gmail.com. We aim to respond to all inquiries within 24-48 hours.